In-Store Tech Support & Customer Care Specialist

DSI Systems; Federal Way (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training programs

Medical, Dental, Vision, and Life ins.

401k Plan with employer matching

Paid vacation, personal/sick days, and

Bereavement time after 90 days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems in the United States invites applications for a Retail Support Specialist who delivers frontline support to AT&T customers in national retail environments.

You will handle billing, account updates, device support, and service issues, while collaborating with store leadership and cross‑functional teams to ensure a best‑in‑class customer experience.

This role requires strong communication, composure under pressure, and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Skills

Customer service excellence

Effective communication

High-stress handling

Multitasking across systems

Flexibility in scheduling

Job description

DSI Systems in the United States invites applications for a Retail Support Specialist who delivers frontline support to AT&T customers in national retail environments.

You will handle billing, account updates, device support, and service issues, while collaborating with store leadership and cross‑functional teams to ensure a best‑in‑class customer experience.

This role requires strong communication, composure under pressure, and flexibility to work evenings, weekends, and holidays as needed.