In-Store Retail Support Specialist: Customer Care & Tech

DSI; Sacramento (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Profit sharing

Wireless discount

Career growth opportunities

Job summary

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers in national retail locations. You will handle billing, account, device and service inquiries while staying calm in fast-paced environments.

The role requires strong communication, problem-solving, and reliability, with flexible hours including evenings and weekends. Competitive pay and comprehensive training are offered to grow within the company.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners; lead in-store support for retail escalations.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to provide frontline support to AT&T customers in national retail locations. You will handle billing, account, device and service inquiries while staying calm in fast-paced environments.

The role requires strong communication, problem-solving, and reliability, with flexible hours including evenings and weekends. Competitive pay and comprehensive training are offered to grow within the company.