In-Store Retail Support Specialist: Customer Care & Tech

DSI Systems, Inc.; Folsom (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid time off

Bereavement time

Profit sharing

AT&T discount

Paid training

Internal advancement

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in high-traffic retail environments. You’ll handle inquiries, troubleshoot devices, and support store staff to ensure a best-in-class customer experience.

The role requires strong communication, calmness under pressure, and the ability to balance multiple tasks on the sales floor. Evening, weekend, and holiday availability is often needed.

Qualifications

• Strong customer service and communication abilities.
• Capable of handling high-stress or escalated situations professionally.
• Proficient at multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly support to AT&T customers in national retail locations.
• Resolve billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues in real time.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in high-traffic retail environments. You’ll handle inquiries, troubleshoot devices, and support store staff to ensure a best-in-class customer experience.

The role requires strong communication, calmness under pressure, and the ability to balance multiple tasks on the sales floor. Evening, weekend, and holiday availability is often needed.