In-Store Mobile Tech & Sales Expert

T-Mobile; Nashville (TN); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, engaging customers and guiding them through technology and service needs in a fast-paced store setting.

Role focuses on delivering personalized solutions, using digital tools to show network benefits, and building customer relationships. Requires a high school diploma and retail customer service experience; travel and formal training are minimal.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Work Authorization - US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, engaging customers and guiding them through technology and service needs in a fast-paced store setting.

Role focuses on delivering personalized solutions, using digital tools to show network benefits, and building customer relationships. Requires a high school diploma and retail customer service experience; travel and formal training are minimal.