In-Store Mobile Expert & Customer Experience Lead

T-Mobile; McKinney (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring for a Store-in-Store Mobile Associate in a fast-paced warehouse/club setting. You will engage customers, educate on products, and showcase benefits while maintaining exceptional service and building relationships.

You will complete comprehensive store training, develop product knowledge, and work to convert interactions into sales, referrals, and long-term customer loyalty. Opportunities for growth and stock-based incentives are available.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience preferred in retail.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Complete training on store-in-store experience, products, and processes; participate in skills practice and knowledge sharing.
• Build rapport, trust, and loyalty with customers, drive sales activity, follow up with customers, and collect referrals.

Skills

Communication

Relationship building

Customer education

Sales

Customer communications

Customer satisfaction

Product knowledge

Leadership

Sales prospecting

Sales techniques

Consultative selling

Customer service

Customer engagement

Coaching

Customer needs identification

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Store-in-Store Mobile Associate in a fast-paced warehouse/club setting. You will engage customers, educate on products, and showcase benefits while maintaining exceptional service and building relationships.

You will complete comprehensive store training, develop product knowledge, and work to convert interactions into sales, referrals, and long-term customer loyalty. Opportunities for growth and stock-based incentives are available.