Mobile Store-in-Store Associate: Stock, Growth, Training

T-Mobile; Caguas (PR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Puerto Rico Tax-Deferred Savings Plan

Money coaches access

Medical, dental, vision insurance

Paid holidays (12) and parental leave

Vacation and sick time

Job summary

T-Mobile is seeking a Mobile Associate (Store-in-Store) to bring the T-Mobile brand to life within National Sales partner locations. In a high-traffic retail setting, you will engage customers, educate them on products, and demonstrate value through solution-based selling to meet performance targets.

You will complete training on products and processes, onboarding customers, and using digital tools. The role emphasizes customer service, engagement, and relationship building in a fast-paced

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding tools to help customers self-serve and use the T-Mobile app.
• Complete training on the in-store experience, products and processes, and knowledge of systems. Partner with home store locations to onboard customers. Perform skills practice, knowledge sharing, and store operations tasks.
• Be customer-obsessed: friendly, engaging, build rapport, trust, and loyalty. Follow up with customers, capture referrals, manage Be Back processes, and grow relationships.
• Build relationships with leadership and teams to support customer experience from account setup to device support and servicing.

Skills

Communication

Customer Engagement

Customer Service

Product Knowledge

Relationship Building

Sales

Sales Techniques

Min Age 18

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate (Store-in-Store) to bring the T-Mobile brand to life within National Sales partner locations. In a high-traffic retail setting, you will engage customers, educate them on products, and demonstrate value through solution-based selling to meet performance targets.

You will complete training on products and processes, onboarding customers, and using digital tools. The role emphasizes customer service, engagement, and relationship building in a fast-paced