In-Store Guest Service Pro | BOPS & Returns

Macy's; Bay Shore (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Bay Shore, NY is seeking an At Your Service Center Colleague who puts the customer first and delivers a seamless shopping experience. You will support Buy Online Pickup In Store, returns, order pickups, and other tasks while upholding Macy's service standards.

You’ll thrive in a fast-paced environment, handle multiple duties, work flexible shifts including nights, weekends, and holidays, and help maintain a welcoming, organized store space that invites customers to shop with confidence.

Qualifications

• Strong customer-service orientation and hospitality.
• Clear communication with customers, coworkers, and supervisors.
• Ability to multitask, stay organized, and follow procedures.
• Proficiency with POS systems and cash handling.
• Comfort with using electronic devices and technology.
• Ability to meet daily sales goals and contribute to store targets.
• Open credit accounts and explain loyalty benefits to customers.
• Enjoy engaging with people and building relationships.
• Adaptable to changing priorities and team-driven environments.

Responsibilities

• Support Buy Online Pickup In Store and returns processes.
• Assist customers across all At Your Service activities and transactions.
• Maintain a clean, organized, and inviting shopping space.
• Review daily sales goals, stay informed on new arrivals and promotions.
• Provide friendly, genuine hospitality and close out with a thank-you and name usage.
• Collaborate with teammates to deliver consistent customer experiences.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Cash handling

Tools

POS system

Cash register

Handheld devices

Job description

Macy's in Bay Shore, NY is seeking an At Your Service Center Colleague who puts the customer first and delivers a seamless shopping experience. You will support Buy Online Pickup In Store, returns, order pickups, and other tasks while upholding Macy's service standards.

You’ll thrive in a fast-paced environment, handle multiple duties, work flexible shifts including nights, weekends, and holidays, and help maintain a welcoming, organized store space that invites customers to shop with confidence.