In-Store Guest Experience Advisor

Intuit; Los Angeles (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

Intuit in Los Angeles is hiring an in-person Customer Advisor to deliver a warm, high-touch service experience for customers visiting our TurboTax network. You will greet customers, listen carefully, and connect them with the right service or expert, ensuring they feel welcomed and well understood.

This year-round, non-exempt role emphasizes hospitality over tax work, serving as a host and navigator who helps customers decide on the best path forward.

Qualifications

• Customer-service mindset with ability to listen and respond empathetically.
• Strong communication skills in person.

Responsibilities

• Greet customers warmly as they enter the store and set a professional tone.
• Listen attentively and ask thoughtful questions to understand customer needs and guide them to the right TurboTax service or expert.

Job description

Intuit in Los Angeles is hiring an in-person Customer Advisor to deliver a warm, high-touch service experience for customers visiting our TurboTax network. You will greet customers, listen carefully, and connect them with the right service or expert, ensuring they feel welcomed and well understood.

This year-round, non-exempt role emphasizes hospitality over tax work, serving as a host and navigator who helps customers decide on the best path forward.