In-Store Guest Experience Leader & Coach

lululemon; El Segundo (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development course offerings

Mentorship programs and leadership

Job summary

lululemon is seeking a Guest Experience Lead to drive in-store guest education and service excellence. You will lead from the floor, act as Supervisor on Duty, and help guide daily sales performance while ensuring an inclusive, high-energy environment.

You will participate in hiring, coach teammates, and maintain store readiness throughout shifts. The role emphasizes relationship-building, coaching, and a focus on guest satisfaction with flexibility to cover mornings, evenings, weekends, and

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, assisting guests when needed.
• Move dynamically and lead from the floor as Supervisor on Duty to meet business, team, and guest needs.
• Prepare for store readiness and maintain operational excellence during shifts.
• Open and close the store according to procedures.
• Review daily data and motivate the team toward sales goals.
• Participate in hiring process and onboarding/training for team members.
• Provide feedback and coaching to team members for their development.
• Foster a respectful, inclusive team environment and strong colleague relationships

Skills

Guest experience

Leadership

Teamwork

Communication

Decision making

Adaptability

Integrity

Inclusion & diversity

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead to drive in-store guest education and service excellence. You will lead from the floor, act as Supervisor on Duty, and help guide daily sales performance while ensuring an inclusive, high-energy environment.

You will participate in hiring, coach teammates, and maintain store readiness throughout shifts. The role emphasizes relationship-building, coaching, and a focus on guest satisfaction with flexibility to cover mornings, evenings, weekends, and