Guest Experience Leader & Floor Coach

Lululemon Athletica; Hawaii; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Leadership series

Job summary

lululemon is seeking a Guest Experience Lead to join our store leadership team. You will guide on-floor customer education, drive sales targets, and mentor teammates to deliver an inclusive, high-quality guest experience.

In this role you will open/close the store, review daily metrics, participate in hiring, and provide direct feedback to foster growth. The position requires retail experience and the ability to travel to assigned stores as needed.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Team leadership

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead to join our store leadership team. You will guide on-floor customer education, drive sales targets, and mentor teammates to deliver an inclusive, high-quality guest experience.

In this role you will open/close the store, review daily metrics, participate in hiring, and provide direct feedback to foster growth. The position requires retail experience and the ability to travel to assigned stores as needed.