In-Store Guest Experience Leader

Lululemon Athletica; Massachusetts; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan matching

Mentorship programs

Career development

Job summary

lululemon Athletica in Massachusetts is seeking a Contract Guest Experience Lead to guide the in-store guest journey. You will coach the floor team, deliver product education, and ensure a welcoming, inclusive environment that drives daily sales and guest satisfaction on the floor.

You’ll lead from the front as Supervisor on Duty, participate in hiring decisions, provide in‑the‑moment feedback, and partner with teammates to create a fun, high‑performing store culture.

Qualifications

• 1 year retail or customer experience
• Experience in leading, mentoring, or delegating
• Education: High school diploma or equivalent

Responsibilities

• Lead from the floor to deliver exceptional guest experience
• Provide technical product education and support teammates
• Serve as Supervisor on Duty and drive store performance
• Assist in hiring, onboarding, and training
• Coach team with feedback and recognition to build a respectful environment

Skills

Guest experience

Leadership

Customer service

Team mentorship

Education

High school diploma

Job description

lululemon Athletica in Massachusetts is seeking a Contract Guest Experience Lead to guide the in-store guest journey. You will coach the floor team, deliver product education, and ensure a welcoming, inclusive environment that drives daily sales and guest satisfaction on the floor.

You’ll lead from the front as Supervisor on Duty, participate in hiring decisions, provide in‑the‑moment feedback, and partner with teammates to create a fun, high‑performing store culture.