In-Store Guest Experience Lead & Product Educator

lululemon; Boston (MA); On-site; USD 68,770,000 - 79,114,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead in Boston to drive in-store guest engagement and product education on the floor. You will lead the team to meet daily sales targets while maintaining an inclusive and high‑performing environment.

You will supervise on-duty operations, participate in hiring decisions, mentor teammates, and ensure operational excellence during shifts. The role requires retail experience and leadership capabilities in a fast-paced setting.

Qualifications

• Minimum 1 year of retail or customer experience.
• Experience leading or mentoring others.
• High school diploma or equivalent required.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience and education on our products.
• Oversee store readiness, supervision on duty, and daily sales targets.
• Participate in hiring, onboarding, and coaching of team members.
• Provide timely feedback and recognize performance on the floor.

Skills

Retail experience

Leadership

Guest service

Communication

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead in Boston to drive in-store guest engagement and product education on the floor. You will lead the team to meet daily sales targets while maintaining an inclusive and high‑performing environment.

You will supervise on-duty operations, participate in hiring decisions, mentor teammates, and ensure operational excellence during shifts. The role requires retail experience and leadership capabilities in a fast-paced setting.