Guest Experience Lead: In-Store Leadership & Training

lululemon; Cincinnati (OH); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development course offerings

People networks, mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor as part of the store leadership team.

The role drives sales targets through guest engagement, coaching, and collaboration. Eligible candidates must be authorized to work in the U.S. location and able to travel to the assigned store as needed.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating.

Responsibilities

• Lead from the floor to provide exceptional guest education and service.
• Drive store performance and sales targets.
• Participate in hiring, onboarding, and training.
• Provide feedback, coaching, and recognition.
• Maintain an inclusive, productive team environment.

Skills

Retail experience

Leadership

Customer service

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor as part of the store leadership team.

The role drives sales targets through guest engagement, coaching, and collaboration. Eligible candidates must be authorized to work in the U.S. location and able to travel to the assigned store as needed.