In-Store Financial Services Associate

Community Choice Financial Family of Brands; Gulfport (MS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

E-learning modules

Cross-brand training

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Employee discounts

Job summary

Community Choice Financial Family of Brands in Gulfport, MS is hiring a Customer Service Representative (CSR). You will process in-store transactions, build customer relationships, and promote personalized financial services in a fast-paced environment.

The role includes hands-on training, development opportunities, and potential cross-brand moves across 11 brands. Responsibilities include accurate POS transactions, data entry, and driving customer satisfaction while meeting performance

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

Skills

Excellent communication

Data entry accuracy

Customer service

MS Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Gulfport, MS is hiring a Customer Service Representative (CSR). You will process in-store transactions, build customer relationships, and promote personalized financial services in a fast-paced environment.

The role includes hands-on training, development opportunities, and potential cross-brand moves across 11 brands. Responsibilities include accurate POS transactions, data entry, and driving customer satisfaction while meeting performance