In-Store Financial Services Associate

Community Choice Financial Family of Brands; Sumter (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Education reimbursement

Medical insurance options

401(k) match

Life and AD&D insurance

Paid time off

Diverse culture

Job summary

Community Choice Financial Family of Brands is seeking an in-store Customer Service Representative in Sumter, SC. You will educate customers through the loan/pawn process, accept payments, manage appointments, and help meet performance standards while building relationships with clients and partners.

The role emphasizes accurate data entry, strong communication, and adherence to company policies. A full-time, in-person schedule with occasional Saturday hours is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license and auto insurance; personal vehicle for work.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Meet performance standards by leveraging partnerships, obtaining referrals, and hosting in-store/community events.
• Develop customer relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals using the assessment tool or POS.
• Enter and maintain customer information in the POS with accuracy.
• Uphold compliance with company policies and laws.
• Maintain security and cash handling protocols; manage vault, cash drawer, and deposits.

Skills

Communication

Professionalism

Attention to detail

Interpersonal skills

Teamwork

Education

High school diploma

Tools

Phone

POS

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an in-store Customer Service Representative in Sumter, SC. You will educate customers through the loan/pawn process, accept payments, manage appointments, and help meet performance standards while building relationships with clients and partners.

The role emphasizes accurate data entry, strong communication, and adherence to company policies. A full-time, in-person schedule with occasional Saturday hours is required.