In-Store Financial Customer Service Specialist

Community Choice Financial Family of Brands; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) and company match

Life and AD&D insurance

Paid Time Off

Inclusive culture

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Florida to provide exceptional service and build lasting relationships with customers. You will process transactions, assist with inquiries, and support store operations in a fast-paced environment.

The role emphasizes in-person attendance, accuracy in data entry, and adherence to company policies. Training is provided, and growth opportunities exist within the stores.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficient in using phone, POS, Microsoft Office, and other computer systems.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions including loans, check cashing, money transfer, and customer payments.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments and monitoring appointments.

Skills

Excellent communication

Customer service

Data entry accuracy

Microsoft Office

POS system familiarity

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

CRM software

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Florida to provide exceptional service and build lasting relationships with customers. You will process transactions, assist with inquiries, and support store operations in a fast-paced environment.

The role emphasizes in-person attendance, accuracy in data entry, and adherence to company policies. Training is provided, and growth opportunities exist within the stores.