In-Store Experiential Party & Events Specialist

Mattel, Inc.; Los Angeles (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

Mattel, Inc. in Los Angeles operates the American Girl Retail stores, delivering memorable experiences to fans and families. You will work in a fast-paced environment handling parties, dining services, and events with a focus on exceptional customer service.

The role requires strong communication, willingness to work with children, and the ability to collaborate with store leadership. Prior Serve Safe or food-handling familiarity is preferred.

Qualifications

• High-volume, fine-casual dining or related restaurant experience preferred.
• Experience working with children is a plus.
• 1–2 years in customer relations, parties, or events preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide party services and answer customer questions by phone and in person.
• Assist with party reservations and coordinate with store leadership.
• Place daily/weekly product orders and maintain inventory levels.
• Ensure food safety, labeling, storage, and compliance with sanitation guidelines.
• Create a welcoming ambiance in dining and party spaces and help with events.

Skills

Customer service

Public speaking

Team player

Education

High School diploma

Serve Safe certification preferred

Tools

Infogenesis POS system

Job description

Mattel, Inc. in Los Angeles operates the American Girl Retail stores, delivering memorable experiences to fans and families. You will work in a fast-paced environment handling parties, dining services, and events with a focus on exceptional customer service.

The role requires strong communication, willingness to work with children, and the ability to collaborate with store leadership. Prior Serve Safe or food-handling familiarity is preferred.