In-Store Sales & Experience Specialist

Mattel, Inc.; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mattel, Inc. in Los Angeles is seeking a Sales Associate to deliver friendly service, build sales, and perform doll salon services at the American Girl Los Angeles location. You will adapt to changing business needs while engaging customers in a dynamic, fast-paced environment.

Expect to work a flexible retail schedule including days, nights, and weekends, with opportunities to upsell and share product knowledge to enhance the customer experience.

Qualifications

• Sales experience in specialty retail or service preferred.
• Must possess basic computer skills; some experience using a POS system.
• Must be willing to work a flexible retail schedule, including days, nights, and weekends.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

Basic computer skills

POS System experience

Flexible retail schedule

Tools

POS System

Job description

Mattel, Inc. in Los Angeles is seeking a Sales Associate to deliver friendly service, build sales, and perform doll salon services at the American Girl Los Angeles location. You will adapt to changing business needs while engaging customers in a dynamic, fast-paced environment.

Expect to work a flexible retail schedule including days, nights, and weekends, with opportunities to upsell and share product knowledge to enhance the customer experience.