Experiential Retail Associate — Inspire Moments & Play

Mattel EMEA; Chicago (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Mattel's American Girl Retail Chicago team is seeking a dynamic Retail Associate to deliver prompt, friendly sales assistance in a customer-focused environment. You will guide shoppers, share product knowledge, and drive store events while processing POS transactions and supporting the team.

The role requires flexibility for days, evenings, and weekends, with a focus on upselling and exceptional service to turn returns into exchanges. Join a premier brand and grow with Mattel.

Qualifications

• Sales experience in the specialty retail or service industry preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Must be willing to work a flexible retail schedule, including days, nights, and weekends.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS System

Tools

POS System

Job description

Mattel's American Girl Retail Chicago team is seeking a dynamic Retail Associate to deliver prompt, friendly sales assistance in a customer-focused environment. You will guide shoppers, share product knowledge, and drive store events while processing POS transactions and supporting the team.

The role requires flexibility for days, evenings, and weekends, with a focus on upselling and exceptional service to turn returns into exchanges. Join a premier brand and grow with Mattel.