Part-Time Retail Sales Associate — Experiential Store

Mattel, Inc.and Subsidiaries; Dallas (TX); On-site; USD 21,000 - 24,000; Part time

Job summary

Mattel, Inc. is seeking a Retail Associate for our American Girl Retail Store in Dallas. This part-time sales role focuses on delivering exceptional customer service and assisting guests with product knowledge, upselling, and store events.

You will handle POS transactions, balance tasks with a flexible schedule including evenings and weekends, and contribute to a positive, inclusive team environment. Training provided and growth mindset encouraged.

Qualifications

• Sales experience in the specialty retail or service industry preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Must be willing to work a flexible retail schedule, including days, nights, and weekends.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Customer service

Retail experience

Tools

POS System

Job description

Mattel, Inc. is seeking a Retail Associate for our American Girl Retail Store in Dallas. This part-time sales role focuses on delivering exceptional customer service and assisting guests with product knowledge, upselling, and store events.

You will handle POS transactions, balance tasks with a flexible schedule including evenings and weekends, and contribute to a positive, inclusive team environment. Training provided and growth mindset encouraged.