Seasonal Store Advisor, Miami

onrunning; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

onrunning stores in Miami are seeking a Store Advisor to be the brand ambassador and craft premium, individualized guest experiences. You will learn our Cloud CX Premium service model and master the 5 Steps of Service to welcome every guest.

Reporting to the Store Leader, you will support operations, merchandising standards, and community engagement, while staying flexible for night shifts, weekends, and holidays.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing roles.
• Growth mindset and eagerness to learn new products and processes.
• Reliable, accountable, and adheres to store SOPs.
• Strong communication and team-first attitude.
• Attention to detail and professional presentation.

Responsibilities

• Deliver premium, individualized fan experience by applying Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with elevated try-on rituals and product education.
• Perform daily operations with meticulous attention to visual standards and inventory accuracy.
• Collaborate with team to ensure smooth shift transitions and clear communication.

Skills

Retail knowledge

Customer service

Hospitality mindset

Teamwork

Job description

In short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission:

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning
• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story:

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends and some holidays

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.