In-Store Customer Solutions Expert

gta; Tamuning (GU); On-site; USD 32,000 - 42,000; Full time

Job summary

GTA, Teleguam Holdings LLC dba GTA, seeks a Customer Solutions Specialist to deliver an exceptional in-store experience. You’ll assist customers with activations, upgrades, billing inquiries and account support, guiding them through device features and promotions to meet needs.

You will balance sales goals with outstanding service, ensuring accurate transactions and a positive brand experience. Strong communication, multitasking, and problem-solving are essential, as you open/close the store,

Qualifications

• High School Diploma or GED.
• Two or more years in sales, retail or customer service, preferably in a Telecommunication environment or related industry.
• Exceptional consulting, relationship-building skills, and outstanding solutions-based sales skills.
• Represent the company with outstanding customer service and support.
• Ability to multi-task in a high-paced environment; keep up-to-date with the rapidly evolving telecom technology.
• Excellent interpersonal, verbal and written communication skills
• Attention to detail; problem-solving skills and common sense; must exude professionalism
• Attends both formal and informal training to better understand the store operations and keep up with market and industry trend changes
• Strong computer proficiency (MS Office: Word, Outlook, Excel) and other computer systems as needed to perform the role as expected
• Regular, consistent and punctual attendance
• Must be able to work a flexible schedule including evenings, weekends and holidays

Responsibilities

• Deliver a welcoming, customer-focused in-store experience by identifying needs and recommending personalized products, services, accessories, and IoT solutions.
• Confidently guide customers through the sales process, educate them on promotions and features, and meet or exceed sales and customer satisfaction goals.
• Provide Level I device support, including basic troubleshooting for cellular devices and network-related issues.
• Process transactions accurately, including payments, cash handling, stock control, and daily balancing procedures.
• Maintain strong knowledge of all products, services, and promotions in a fast-evolving industry.
• Follow company protocols to ensure a consistent, positive, and energetic customer experience.
• Support store operations, including opening and closing procedures, maintaining an organized work environment, and utilizing required systems and technology.
• Build strong cross-functional relationships and communicate with empathy and professionalism to resolve customer questions and concerns.
• Conduct customer follow-ups and provide operational feedback to the Retail Store Manager to continuously improve performance.
• Perform other duties as assigned to support store and business needs.

Skills

Company culture

Technical skills

Effective communication

Oral presentation

Organization

Punctuality

Decision making

Education

High School Diploma or GED

Tools

MS Office

Job description

GTA, Teleguam Holdings LLC dba GTA, seeks a Customer Solutions Specialist to deliver an exceptional in-store experience. You’ll assist customers with activations, upgrades, billing inquiries and account support, guiding them through device features and promotions to meet needs.

You will balance sales goals with outstanding service, ensuring accurate transactions and a positive brand experience. Strong communication, multitasking, and problem-solving are essential, as you open/close the store,