In-Store Customer Solutions Specialist

GTA; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

GTA is seeking a Customer Solutions Specialist to deliver a high-energy in-store experience, guiding customers through activations, upgrades, and billing inquiries. You will be the brand ambassador, combining sales expertise with superior service to drive customer satisfaction and store performance.

You will assist with product recommendations, device feature walkthroughs, and secure precise transactions while operating within team-driven store operations and policies.

Qualifications

• High School Diploma or GED required.
• Two or more years of experience in sales, retail or customer service, preferably in telecommunications.
• Exceptional consulting, relationship-building and solutions-based sales skills.
• Ability to multi-task in a fast-paced environment; stay up-to-date with telecom tech.

Responsibilities

• Deliver a welcoming, customer-focused in-store experience by identifying needs and recommending personalized products, services, accessories, and IoT solutions.
• Confidently guide customers through the sales process, educate them on promotions and features, and meet or exceed sales and customer satisfaction goals.
• Provide Level I device support, including basic troubleshooting for cellular devices and network issues.
• Process transactions accurately, including payments, cash handling, stock control, and daily balancing procedures.
• Maintain strong knowledge of all products, services, and promotions in a fast-evolving industry.
• Follow company protocols to ensure a consistent, positive, and energetic customer experience.
• Support store operations, including opening/closing and organized work environment.
• Build cross-functional relationships and communicate with empathy and professionalism to resolve questions.
• Conduct customer follow-ups and provide operational feedback to store leadership.
• Perform other duties to support store and business needs.

Skills

Effective communication

Oral presentation

Strong organization

Attention to detail

Multitasking

Attendance and punctuality

Decision making

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Computer systems

Job description

GTA is seeking a Customer Solutions Specialist to deliver a high-energy in-store experience, guiding customers through activations, upgrades, and billing inquiries. You will be the brand ambassador, combining sales expertise with superior service to drive customer satisfaction and store performance.

You will assist with product recommendations, device feature walkthroughs, and secure precise transactions while operating within team-driven store operations and policies.