Customer Service & Solutions Consultant

GTA; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

GTA, Teleguam Holdings LLC dba GTA, is seeking a Service Consultant to deliver exceptional customer support across voice, chat, and social channels from our Guam-based operations. You will resolve concerns, provide accurate information, and document issues while maintaining a positive, professional demeanor.

You will manage multiple tasks, stay punctual, meet service targets, and collaborate with teammates to ensure a trusted customer experience.

Qualifications

• Customer service experience preferred.
• Strong verbal and written communication skills.
• Able to follow guidelines and protocols consistently.

Responsibilities

• Assist customers with questions, requests, and issue resolution.
• Document complaints and create accurate service orders.
• Provide clear expectations and timeframes for resolution.
• Troubleshoot issues using online systems and perform follow‑up testing.
• Stay informed on product, service, and promotional information.
• Manage calls, documentation, and follow‑ups simultaneously.
• Maintain a clean, organized work area and support team operations.
• Meet or exceed individual sales and service targets.

Skills

Customer Focus

Effective Communication

Reliability & Punctuality

Adaptability

Problem-Solving

Technical Readiness

Team Collaboration

Time Management

Professional Engagement

Accountability

Goal Orientation

Values Alignment

Education

High School Diploma or GED

Tools

MS Office

Job description

GTA, Teleguam Holdings LLC dba GTA, is seeking a Service Consultant to deliver exceptional customer support across voice, chat, and social channels from our Guam-based operations. You will resolve concerns, provide accurate information, and document issues while maintaining a positive, professional demeanor.

You will manage multiple tasks, stay punctual, meet service targets, and collaborate with teammates to ensure a trusted customer experience.