In-Store Customer Service & Payments Pro

CCF Family of Brands; Parma (OH); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training opportunities

Key Holder leadership program

Performance-based career advancement

Educational reimbursement program

Medical insurance options

Dental and vision coverage

401(k) and Roth 401(k) with company-m背

Life and AD&D insurance

Disability coverage

Employee discounts via Marketplace

Paid time off (12 days first year)

Casual dress code (jeans & sneakers)

Job summary

CCF Family of Brands is seeking a Customer Service Representative in Parma Heights, OH to help customers access short-term financial solutions and provide an exceptional in-store experience. The role emphasizes building relationships, accurate transactions, and community engagement.

You will receive hands-on training, coaching, and development to advance within a fast-growing, impact-driven company with brand-wide opportunities across the network.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, and Microsoft Office.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process transactions with accuracy.
• Enter and maintain customer information in the POS system with integrity.
• Assist in account management and collecting payments.
• Work full-time in-person, including weekends.
• Participate in on-site events and community outreach when needed.

Skills

Communication skills

Attention to detail

Professional demeanor

Customer service

Data entry

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands is seeking a Customer Service Representative in Parma Heights, OH to help customers access short-term financial solutions and provide an exceptional in-store experience. The role emphasizes building relationships, accurate transactions, and community engagement.

You will receive hands-on training, coaching, and development to advance within a fast-growing, impact-driven company with brand-wide opportunities across the network.