In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Brentwood (MD); On-site; USD 52,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training programs

401k Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading support service provider located in Brentwood, Maryland, seeks a Retail Support Specialist to deliver frontline support to AT&T customers in retail environments. The ideal candidate will have strong customer service skills, the ability to navigate complex systems, and thrive in high-volume settings. This role offers a competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement. Work schedules may include evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional support to AT&T customers.
• Resolve inquiries related to billing and device support.
• Troubleshoot wireless devices and network issues.
• Act as a subject-matter expert for retail employees.
• Document all interactions thoroughly.

Skills

Strong customer service and communication skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented with problem-solving abilities

Job description

A leading support service provider located in Brentwood, Maryland, seeks a Retail Support Specialist to deliver frontline support to AT&T customers in retail environments. The ideal candidate will have strong customer service skills, the ability to navigate complex systems, and thrive in high-volume settings. This role offers a competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement. Work schedules may include evenings, weekends, and holidays.