In-Store Customer Care & POS Pro

Nordstrom, Inc.; King of Prussia (PA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a store associate focused on delivering exceptional customer service. You will resolve returns, support order pickup, process transactions accurately, and mentor new hires on the register.

The role requires building trust with customers and teammates in a fast-paced retail environment. Hours vary, including evenings and weekends. This position emphasizes strong relationships, adaptability across Windows, iOS, and Android, and a proactive, ownership-minded attitude

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication and interpersonal skills.
• Ability to train others on POS/register procedures.

Responsibilities

• Provide friendly service and resolve returns and exchanges.
• Troubleshoot customer concerns with empathy and solutions-focused approach.
• Accurately process transactions using POS and store systems.
• Build relationships with teammates to sustain a positive, team-focused environment.
• Protect customer information privacy through education and compliance.
• Promote Nordstrom Loyalty program and new tools to enhance customer and employee experience.

Skills

Customer service

Communication

Teamwork

Tools

POS systems

Store systems

Job description

Nordstrom, Inc. is seeking a store associate focused on delivering exceptional customer service. You will resolve returns, support order pickup, process transactions accurately, and mentor new hires on the register.

The role requires building trust with customers and teammates in a fast-paced retail environment. Hours vary, including evenings and weekends. This position emphasizes strong relationships, adaptability across Windows, iOS, and Android, and a proactive, ownership-minded attitude