In-Store CSR: Paid Training & Growth Path

Ccffamilyofbrands; McDonough (GA); Hybrid; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross brand training

Key Holder Program

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) Retirement plan with company/%%

Job summary

TitleMax in McDonough, GA is seeking a Customer Service Representative to support community members with essential financial services. This entry-level role offers hands-on training and a path for career growth in a high-performance environment.

You will handle transactions, provide excellent in-store service, and participate in a comprehensive benefits package with paid training, medical options, a 401(k) plan, and opportunities to advance across the brand.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills and professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• Background check required as per governing law.
• The ability to meet the physical demands of this position.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and local laws.

Skills

Excellent verbal and written comms

Professional demeanor

Meticulous attention to detail

Data entry accuracy

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in McDonough, GA is seeking a Customer Service Representative to support community members with essential financial services. This entry-level role offers hands-on training and a path for career growth in a high-performance environment.

You will handle transactions, provide excellent in-store service, and participate in a comprehensive benefits package with paid training, medical options, a 401(k) plan, and opportunities to advance across the brand.