In-Store CSR: Financial Services & Community Impact

Ccffamilyofbrands; Pensacola (FL); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Learning management system

Cross-brand training

Educational reimbursement

401(k) match

Life insurance

Dental & vision

Paid time off

Jeans dress code

Descripción de la vacante

InstaLoan in Pensacola, FL seeks a Customer Service Representative to help customers access short-term financial solutions. You will process transactions, manage POS data, and deliver friendly, in-store service while building relationships and guiding customers through products and services.

You’ll receive hands-on training, participate in a comprehensive benefits package, and have opportunities for career advancement across the brand network, with a full-time, in-person schedule.

Formación

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsabilidades

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with Company policies and laws.
• Work diligently in a fast-paced environment while managing multiple tasks.

Conocimientos

Excellent verbal and written comms

Detail oriented

Data entry

POS system

Microsoft Office

Customer service

Physical stamina

Educación

High school diploma or equivalent

Herramientas

POS system

Microsoft Office

Descripción del empleo

InstaLoan in Pensacola, FL seeks a Customer Service Representative to help customers access short-term financial solutions. You will process transactions, manage POS data, and deliver friendly, in-store service while building relationships and guiding customers through products and services.

You’ll receive hands-on training, participate in a comprehensive benefits package, and have opportunities for career advancement across the brand network, with a full-time, in-person schedule.