In-Store Client Specialist – Sales & Service

TravisMathew; Walnut Creek (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture within the retail store. The role aims to meet or exceed sales, KPIs, and profitability goals while delivering exceptional customer service.

You will connect with in-store clients, cultivate repeat business, and maintain expert knowledge of seasonal apparel. You will support in-store events and CRM activity, contribute to stock management, and help maintain a welcoming store

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Strong written and verbal communication skills are required.
• Ability to work non-traditional hours including weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and exceptional service.
• Connect with in-store clients and develop a following of repeat clients to drive individual sales.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Microsoft Applications

POS systems

Communication

Independent decision making

Flexible hours

Job description

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and promote a sales culture within the retail store. The role aims to meet or exceed sales, KPIs, and profitability goals while delivering exceptional customer service.

You will connect with in-store clients, cultivate repeat business, and maintain expert knowledge of seasonal apparel. You will support in-store events and CRM activity, contribute to stock management, and help maintain a welcoming store