In-Store Client Experience Specialist

TravisMathew; Birmingham (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

TravisMathew is a premium apparel brand that bridges performance and lifestyle. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

Join a team dedicated to customer connections, knowledge of seasonal apparel, and participation in events and CRM activities to drive repeat business.

Qualifications

• Minimum 1 year of experience in a client services related capacity.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Written communication

Verbal communication

Independent decision making

Flexible hours

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that bridges performance and lifestyle. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

Join a team dedicated to customer connections, knowledge of seasonal apparel, and participation in events and CRM activities to drive repeat business.