In-Store Client Associate: Sales & Service Lead

tcbrands; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

TravisMathew is a premium apparel brand known for bridging performance and lifestyle. We seek a Client Associate to maintain exceptional in-store service, promote sales culture, and help achieve KPIs and profitability goals in our retail environment.

You will engage customers, expand repeat business, and stay informed about seasonal apparel details. This role supports events, CRM activities, and a team-driven store atmosphere.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Excellent written and verbal communication skills.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

MS Office

POS systems

Communication

Decision making

Flexible hours

Tools

Microsoft Office

POS systems

Job description

TravisMathew is a premium apparel brand known for bridging performance and lifestyle. We seek a Client Associate to maintain exceptional in-store service, promote sales culture, and help achieve KPIs and profitability goals in our retail environment.

You will engage customers, expand repeat business, and stay informed about seasonal apparel details. This role supports events, CRM activities, and a team-driven store atmosphere.