In-Store Banking & Customer Service Pro

Community Choice Financial Family of Brands; Alameda (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Professional development

Educational assistance

Medical insurance options

401(k) with match

Life insurance

Employee discounts

Paid time off 12 days

Casual dress code

Job summary

Check Into Cash in Alameda, CA is seeking a Customer Service Representative to assist customers with transactions (check cashing, money transfers, payments) and deliver exceptional in-store experiences. You’ll receive hands-on training, coaching, and development in a fast-paced, community-focused environment.

The role emphasizes building relationships, accuracy in processing, and providing personalized financial services.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

High school diploma

Communication skills

Data entry

POS proficiency

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Alameda, CA is seeking a Customer Service Representative to assist customers with transactions (check cashing, money transfers, payments) and deliver exceptional in-store experiences. You’ll receive hands-on training, coaching, and development in a fast-paced, community-focused environment.

The role emphasizes building relationships, accuracy in processing, and providing personalized financial services.