In-Station Customer Support Specialist — Last-Mile

Amazon; Lansing (MI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP & mental health support

401(k) matching

Disability accommodations

Employee benefits

Job summary

Amazon's Delivery Station Customer Service Associate role in Lansing, MI provides in-station real-time support to ensure packages arrive on time and helps connect customers with experts for accurate information.

You will communicate with customers by in-person, phone, and email, empathize with needs, resolve issues, and maintain professional, concise written responses. The role requires a flexible full-time schedule and physical ability to lift up to 49 pounds.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Provide in-person, phone, and email customer support.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set clear expectations for customers.
• Respond appropriately to customer issues with concise written communication.
• Make quick and effective decisions for the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service experience

MS Office proficient

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Amazon's Delivery Station Customer Service Associate role in Lansing, MI provides in-station real-time support to ensure packages arrive on time and helps connect customers with experts for accurate information.

You will communicate with customers by in-person, phone, and email, empathize with needs, resolve issues, and maintain professional, concise written responses. The role requires a flexible full-time schedule and physical ability to lift up to 49 pounds.