In-Room Dining Supervisor — Lead & Guest Experience

Four Seasons; Miami Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Employee Discount for stays at FourSe​

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Excellent Training and Development

Job summary

Four Seasons Hotel will be seeking an In-Room Dining Supervisor in the Surf Club area of Miami Beach. This role requires supervising the In-Room Dining Department, acting as manager on duty in absence of leadership, and ensuring delivery of high-quality guest experiences in a luxury setting.

You will train and lead staff, monitor service standards, and collaborate with other departments to maintain smooth operations and exceptional hospitality across all shifts.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Knowledge of food & beverage service, cost control, labor control and accounting.
• Ability to operate computer equipment and food & beverage computer systems.

Responsibilities

• Supervise and participate in taking guest orders and deliveries for In-Room Dining.
• Act as manager on duty when no In-Room Dining Manager or Assistant Manager is present.
• Monitor quality standards and guest satisfaction in In-Room Dining 24/7 operations.
• Provide recognition and handle guest concerns and special requests.
• Attend regular operational meetings to coordinate with other departments.

Skills

In-Room Dining knowledge

Customer service

Team leadership

Computer systems proficiency

Tools

F&B POS systems

Job description

Four Seasons Hotel will be seeking an In-Room Dining Supervisor in the Surf Club area of Miami Beach. This role requires supervising the In-Room Dining Department, acting as manager on duty in absence of leadership, and ensuring delivery of high-quality guest experiences in a luxury setting.

You will train and lead staff, monitor service standards, and collaborate with other departments to maintain smooth operations and exceptional hospitality across all shifts.