In-Room Dining Server/Cashier |On-Call

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Discounted Room Nights

Free Parking

Employee Meals

Career Growth

Employee Assistance

Job summary

Hyatt Regency Lost Pines is seeking an In-Room Dining Specialist to provide exceptional room service, upsell guest requests, and ensure timely delivery in a welcoming environment.

You will maintain cleanliness, assist in other areas as needed, and engage guests in friendly conversation to enhance their stay. The role requires availability on weekends and holidays, and candidates must be 21 or older.

Qualifications

• Excellent communication skills for guest and team interactions.
• Previous serving experience preferred.
• Attention to detail to meet guest requests with precision.
• Ability to work collaboratively with other departments.
• Willingness to work various shifts including evenings and holidays.
• Must be 21 years or older and hold required Texas certifications.

Responsibilities

• Guest Interaction: Take and upsell guest requests for Room Service with warmth.
• Timely Service: Present guest food and beverage preferences promptly.
• Cleanliness: Maintain a clean and sanitary environment in rooms and corridors.
• Versatility: Assist in other areas as needed with team spirit.
• Casual Conversation: Engage guests to enhance their experience.
• Preparation & Maintenance: Handle in-room dining prep and clear serving trays.

Skills

Communication

Serving Experience

Attention to Detail

Team Player

Flexibility

21+ age

Texas Certifications

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

As an In-Room Dining (IRD) Specialist at Hyatt Regency Lost Pines, you will be at the heart of our guests’ stay, ensuring they enjoy delicious meals in the comfort of their rooms. Your friendly demeanor and attention to detail will make every dining experience special.

This position requires open availability including weekends and holidays. Candidates must be at least 21 years of age.

Key Responsibilities:

• Guest Interaction:Take and upsell guest requests for Room Service with a warm and engaging approach.
• Timely Service:Present guest food and beverage preferences promptly and at the perfect temperature.
• Cleanliness:Maintain a clean and sanitary environment by clearing guest floors and landings.
• Versatility:Assist in other areas as needed, showcasing your flexibility and team spirit.
• Casual Conversation:Engage in friendly conversations with guests, enhancing their overall experience with your unique style and service attributes.
• Preparation & Maintenance:Handle general in-room dining preparation, remove serving trays, and ensure a tidy space.

Benefits |

We care for people so they can be their best. Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

Discounted Room Nights– for you, your friends and your family!

Free Parking– convenient and cost-free parking for all our associates

Employee Assistance– 24/7 emotional support, legal guidance, personal & financial resources

Employee meals – in our cafeteria for full-time, part-time and on-call colleagues

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Excellent Communication Skills:Ability to interact with guests and team members effectively.
• Experience:Previous serving experience is preferred
• Attention to Detail:Ensure all guest requests are met with precision and care.
• Team Player:Work collaboratively with other departments to provide seamless service.
• Flexibility:Willingness to work various shifts, including evenings, weekends, and holidays.
• Certifications: TABC and Texas Food Handler certifications are required
• Must be 21 years or older
• Must have physical stamina to walk long distances and lift moderate amounts of weight

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