In-Room Dining Server/Cashier |Full-time

Hyatt Regency; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Health benefits after 30 days

Free Hyatt room nights

Discounted room nights

Free parking

Paid time off

401(k) with company match

Tuition reimbursement

Employee assistance

Shift meals

Retail discounts

Recognition programs

Job summary

Hyatt Regency Lost Pines Resort and Spa is seeking an In-Room Dining (IRD) Specialist in Austin, TX. This full-time role focuses on delivering exceptional in-room dining experiences and upselling guest requests with warmth while maintaining high standards of cleanliness and efficiency.

You will interact with guests, coordinate with team members, and adapt to a flexible schedule that includes weekends and holidays.

Qualifications

• Excellent communication skills to interact with guests and team members effectively.
• Experience in serving preferred.
• Willingness to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Take and upsell guest requests for Room Service with a warm, engaging approach.
• Present guest food and beverage preferences promptly and at the right temperature.
• Maintain cleanliness by clearing guest floors and landings.
• Assist in other areas as needed, showing flexibility and teamwork.
• Engage in friendly conversations with guests to enhance the experience.
• Handle in-room dining preparation, clear serving trays, and maintain tidy spaces.

Skills

Communication

Guest interaction

Team player

Flexibility

Attention to detail

Job description

Organization- Hyatt Regency Lost Pines Resort and Spa

Summary

Employment Type: Full-time

As an In-Room Dining (IRD) Specialist at Hyatt Regency Lost Pines, you will be at the heart of our guests’ stay, ensuring they enjoy delicious meals in the comfort of their rooms. Your friendly demeanor and attention to detail will make every dining experience special.

This position requires open availability including weekends and holidays. Candidates must be at least 21 years of age.

Key Responsibilities

• Guest Interaction: Take and upsell guest requests for Room Service with a warm and engaging approach.
• Timely Service: Present guest food and beverage preferences promptly and at the perfect temperature.
• Cleanliness: Maintain a clean and sanitary environment by clearing guest floors and landings.
• Versatility: Assist in other areas as needed, showcasing your flexibility and team spirit.
• Casual Conversation: Engage in friendly conversations with guests, enhancing their overall experience with your unique style and service attributes.
• Preparation & Maintenance: Handle general in-room dining preparation, remove serving trays, and ensure a tidy space.

Benefits

We care for people so they can be their best. Our colleagues enjoy:

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Healthcare FSA - saves you money for medical expenses
• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
• Discounted Room Nights – for you, your friends and your family!
• Free Parking – convenient and cost-free parking for all our associates
• Paid Time Off – Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
• Employee shift meals – in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Excellent Communication Skills: Ability to interact with guests and team members effectively.
• Experience: Previous serving experience is preferred
• Attention to Detail: Ensure all guest requests are met with precision and care.
• Team Player: Work collaboratively with other departments to provide seamless service.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.
• Certifications: TABC and Texas Food Handler certifications are required
• Must be 21 years or older
• Must have physical stamina to walk long distances and lift moderate amounts of weight