Guest Service Agent, Full Time PM Shifts

Hyatt Hotels Corporation; Gainesville (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Hyatt Hotels Corporation in Gainesville is opening a brand-new hotel and seeks a self-motivated Hotel Host to deliver exceptional guest experiences. You will greet guests, assemble welcome amenities, and handle front desk duties with cash handling accuracy.

Previous hotel or restaurant customer service is preferred. This position calls for strong communication, teamwork, and flexibility for PM shifts and weekends.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Team player with refined verbal and written communication.
• Proficient knowledge of computer applications and basic POS use.
• Strong analytical, organizational and interpersonal skills.
• Must be able to work weekends, holidays and flexible shifts.

Responsibilities

• Greet guests and provide excellent service in a fast-paced setting.
• Prepare welcome amenities and manage front desk operations.
• Ensure cash drops are performed with proper procedures.
• Maintain a clean, organized front desk and protect guest information.
• Resolve guest complaints quickly and professionally.
• Coordinate with Food & Beverage and assist with check-in/out.
• Support meeting room services and hotel guest experiences.

Skills

Customer service

Communication skills

Team player

Computer skills

Multitasking

Tools

POS systems

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Guest Service Agent, Full Time PM Shifts

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Looking for an exciting opportunity to open a brand new hotel in Downtown Gainesville? Join our opening team! We are seeking a self-motivated professional Hotel Host. The Hotel Host is responsible for greeting guests and providing excellent service, preparing/assembling welcome amenities, ensuring all cash drops are done in accordance with proper cash handling procedures, maintaining a clean and organized front desk area, handling confidential guest information, resolving guest complaints professionally and quickly, working with food & beverage operations including bartending and barista duties.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests is required.

We have high expectations for this wonderful new product and are looking for someone with a passion for hospitality to fill this role. Working closely with the management team, there is a great opportunity at this hotel to develop a diverse skill set and grow within Hyatt. If you enjoy being professionally challenged and are looking for a position that will allow you to grow, this is a great role for you.

The salary range for this position is $15.00/hour.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Team player.
• Refined verbal and written communication skills.
• Proficient knowledge of computer applications.
• Strong analytical, organizational and interpersonal skills.
• Previous experience in a hotel or restaurant customer service role preferred.
• Strong organization and computer skills required.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must be outgoing and a proven self-starter.
• Weekends and holidays may be required as business needs warrant.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in a fast paced position.
• Must be able to multi-task.
• Ability to lift, pull, and push moderate to heavy amount of weight (minimum of 20 lbs).
• Ability to stand for long periods of time and move moderate distances.

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