In-Room Dining Manager: Luxury Guest Experience Leader

Loews Hotels & Co; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Paid parental leave

401K matching

Travel benefits

Job summary

Loews Portofino Bay Hotel in Orlando is seeking a passionate In-Room Dining Manager to lead a dynamic team and ensure every guest experience is delivered with precision, care, and a touch of luxury.

You’ll oversee all in-room dining operations, develop service standards, partner with culinary to accommodate requests, train staff, manage schedules, and drive revenue while maintaining brand quality and safety protocols. We offer comprehensive benefits and opportunities for growth.

Qualifications

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Exceptional problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

F&B leadership

In-room dining

Guest service mindset

Team leadership

Communication skills

Flexible scheduling

Tools

POS systems

Financial reporting tools

Job description

Loews Portofino Bay Hotel in Orlando is seeking a passionate In-Room Dining Manager to lead a dynamic team and ensure every guest experience is delivered with precision, care, and a touch of luxury.

You’ll oversee all in-room dining operations, develop service standards, partner with culinary to accommodate requests, train staff, manage schedules, and drive revenue while maintaining brand quality and safety protocols. We offer comprehensive benefits and opportunities for growth.