In-Room Dining Concierge

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays, &-

Training & Development opportunities

Tuition Reimbursement

Team Member Hotel Rates

Subsidized Parking Rates

Complimentary meals in Team Member Caf

Job summary

Loews Coral Gables Hotel seeks a service-driven Room Service Order Taker to create memorable in-room dining experiences with precision and warmth. You will guide guests through menus, upsell with confidence, and ensure every detail is perfect, coordinating with kitchen and service teams to exceed expectations.

The role emphasizes hospitality, clear communication, and efficient multitasking in a fast-paced environment, with requirements for flexible schedules and training completion.

Qualifications

• Knowledge of food and beverage terminology and upselling procedures.
• Excellent guest service and telephone skills.
• Computer skills and ability to operate basic office equipment.
• Effective organizational and communications skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls promptly and courteously, following Loews Hotels' service standards.
• Accurately record food and beverage orders in the POS system and confirm details with guests.
• Provide menu guidance, suggest enhancements, and highlight specials to elevate the guest experience.
• Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.
• Handle special requests, dietary needs, and additional amenities with care and professionalism.
• Maintain organized logs of orders, calls, and special instructions.
• Assist with inventory tracking for menus, promotional materials, and supplies.
• Address guest concerns and resolve issues or elevate when necessary.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Hospitality Enthusiast

Clear Communicator

Multitasking

Calm Under Pressure

Team Player

Job description

Loews Coral Gables Hotel seeks a service-driven Room Service Order Taker to create memorable in-room dining experiences with precision and warmth. You will guide guests through menus, upsell with confidence, and ensure every detail is perfect, coordinating with kitchen and service teams to exceed expectations.

The role emphasizes hospitality, clear communication, and efficient multitasking in a fast-paced environment, with requirements for flexible schedules and training completion.