In-Room Dining Manager: Lead Luxury Service

Loews Hotels & Co; Arlington (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays, &c

Paid Bereavement

Paid Pet Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates & other perks

Job summary

Loews Arlington Hotel is seeking an experienced In-Room Dining Manager to lead a dynamic team and deliver exceptional guest experiences in our premium lodging environment. You will oversee all in-room dining operations, ensure timely service, and partner with culinary teammates to honor dietary requests and personalized touches.

You will drive service standards, manage schedules and training, and look for opportunities to elevate the guest experience while contributing to revenue growth through

Qualifications

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Experience with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition; uphold hygiene and safety protocols.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Inspirational Leader

Guest-Centric Problem Solver

Clear Communicator

Agile Multitasker

Detail-Oriented Professional

Tools

POS systems

Financial reporting tools

Job description

Loews Arlington Hotel is seeking an experienced In-Room Dining Manager to lead a dynamic team and deliver exceptional guest experiences in our premium lodging environment. You will oversee all in-room dining operations, ensure timely service, and partner with culinary teammates to honor dietary requests and personalized touches.

You will drive service standards, manage schedules and training, and look for opportunities to elevate the guest experience while contributing to revenue growth through