Star Service Manager

Loews Hotels, LLC.; Orlando (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Portofino Bay Hotel is seeking a passionate In-Room Dining Manager to lead a dynamic team and deliver exceptional guest experiences at this Italian-inspired property. You will coordinate with culinary partners, ensure timely service, and drive high standards across the department.

Lead a cultured team in a fast-paced setting, balancing guest needs with brand quality, while managing schedules, training, and upselling opportunities to enhance revenue.

Qualifications

• Two years of Food & Beverage leadership in hospitality.
• Strong knowledge of in-room dining operations and service standards.
• Detail-oriented with excellent problem-solving abilities.
• Ability to multitask in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Food & Beverage leadership

In-room dining operations

Problem solving

Multitasking

POS systems

Leadership

Flexible schedule

Tools

POS systems

Financial reporting tools

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For:

A passionate and detail-oriented In-Room Dining Manager who thrives on creating exceptional guest experiences. You'll lead a dynamic team, ensuring every order is delivered with precision, care, and a touch of luxury. From coordinating with culinary partners to elevating service standards, you'll be the driving force behind seamless operations and unforgettable moments for our guests.

Who You Are:

• Inspirational Leader: You motivate and empower your team to deliver flawless service with confidence and pride
• Guest-Centric Problem Solver: You anticipate needs and resolve challenges quickly, always putting the guest first
• Clear Communicator: You connect effortlessly with guests, team members, and other departments to ensure smooth operations
• Agile Multitasker: You thrive in a fast-paced environment, balancing priorities without compromising quality
• Detail-Oriented Professional: You bring precision and organization to every aspect of service delivery
• Veterans and military spouses are encouraged to apply

What You'll Do:

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest
• Develop and implement service standards and procedures that elevate the guest experience
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches
• Monitor food and beverage presentation to maintain premium quality and brand standards
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration
• Manage schedules, performance evaluations, and team development initiatives
• Drive revenue through upselling techniques and creative promotions
• Maintain inventory and ensure all equipment in proper working condition
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of two years Food & Beverage leadership experience
• Strong knowledge of in-room dining operations, food safety, and service standards
• Exceptional problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced, high-pressure environment
• Familiarity with POS systems and financial reporting tools
• Effective management, leadership, organizational and communication skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Who You'll Supervise:

• Room Service Team