In-Room Dining Manager: Lead Luxury Guest Experience

Loews Hotels, LLC.; Orlando (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Portofino Bay Hotel is seeking a passionate In-Room Dining Manager to lead a dynamic team and deliver exceptional guest experiences at this Italian-inspired property. You will coordinate with culinary partners, ensure timely service, and drive high standards across the department.

Lead a cultured team in a fast-paced setting, balancing guest needs with brand quality, while managing schedules, training, and upselling opportunities to enhance revenue.

Qualifications

• Two years of Food & Beverage leadership in hospitality.
• Strong knowledge of in-room dining operations and service standards.
• Detail-oriented with excellent problem-solving abilities.
• Ability to multitask in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Food & Beverage leadership

In-room dining operations

Problem solving

Multitasking

POS systems

Leadership

Flexible schedule

Tools

POS systems

Financial reporting tools

Job description

Loews Portofino Bay Hotel is seeking a passionate In-Room Dining Manager to lead a dynamic team and deliver exceptional guest experiences at this Italian-inspired property. You will coordinate with culinary partners, ensure timely service, and drive high standards across the department.

Lead a cultured team in a fast-paced setting, balancing guest needs with brand quality, while managing schedules, training, and upselling opportunities to enhance revenue.