Manager, In-Room Dining/Room Service

Loews Hotels & Co; Arlington (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays, &c

Paid Bereavement

Paid Pet Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates & other perks

Job summary

Loews Arlington Hotel is seeking an experienced In-Room Dining Manager to lead a dynamic team and deliver exceptional guest experiences in our premium lodging environment. You will oversee all in-room dining operations, ensure timely service, and partner with culinary teammates to honor dietary requests and personalized touches.

You will drive service standards, manage schedules and training, and look for opportunities to elevate the guest experience while contributing to revenue growth through

Qualifications

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Experience with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition; uphold hygiene and safety protocols.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Inspirational Leader

Guest-Centric Problem Solver

Clear Communicator

Agile Multitasker

Detail-Oriented Professional

Tools

POS systems

Financial reporting tools

Job description

Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington’s sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For

A passionate and detail-oriented In-Room Dining Manager who thrives on creating exceptional guest experiences. You’ll lead a dynamic team, ensuring every order is delivered with precision, care, and a touch of luxury. From coordinating with culinary partners to elevating service standards, you’ll be the driving force behind seamless operations and unforgettable moments for our guests.

Who You Are

• Inspirational Leader: You motivate and empower your team to deliver flawless service with confidence and pride
• Guest-Centric Problem Solver: You anticipate needs and resolve challenges quickly, always putting the guest first
• Clear Communicator: You connect effortlessly with guests, team members, and other departments to ensure smooth operations
• Agile Multitasker: You thrive in a fast-paced environment, balancing priorities without compromising quality
• Detail-Oriented Professional: You bring precision and organization to every aspect of service delivery
• Veterans and military spouses are encouraged to apply

What You’ll Do

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest
• Develop and implement service standards and procedures that elevate the guest experience
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches
• Monitor food and beverage presentation to maintain premium quality and brand standards
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration
• Manage schedules, performance evaluations, and team development initiatives
• Drive revenue through upselling techniques and creative promotions
• Maintain inventory and ensure all equipment is in proper working conditionUphold strict hygiene and safety protocols, ensuring compliance with health regulations
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

• Minimum of two years Food & Beverage leadership experience
• Strong knowledge of in-room dining operations, food safety, and service standards
• Exceptional problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced, high-pressure environment
• Familiarity with POS systems and financial reporting tools
• Effective management, leadership, organizational and communication skills