Star Service Manager

Loews Hotels & Co; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Paid parental leave

401K matching

Travel benefits

Job summary

Loews Portofino Bay Hotel in Orlando is seeking a passionate In-Room Dining Manager to lead a dynamic team and ensure every guest experience is delivered with precision, care, and a touch of luxury.

You’ll oversee all in-room dining operations, develop service standards, partner with culinary to accommodate requests, train staff, manage schedules, and drive revenue while maintaining brand quality and safety protocols. We offer comprehensive benefits and opportunities for growth.

Qualifications

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Exceptional problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

F&B leadership

In-room dining

Guest service mindset

Team leadership

Communication skills

Flexible scheduling

Tools

POS systems

Financial reporting tools

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We’re Looking For:

A passionate and detail-oriented In-Room Dining Manager who thrives on creating exceptional guest experiences. You’ll lead a dynamic team, ensuring every order is delivered with precision, care, and a touch of luxury. From coordinating with culinary partners to elevating service standards, you’ll be the driving force behind seamless operations and unforgettable moments for our guests.

Who You Are:

• Inspirational Leader: You motivate and empower your team to deliver flawless service with confidence and pride
• Guest-Centric Problem Solver: You anticipate needs and resolve challenges quickly, always putting the guest first
• Clear Communicator: You connect effortlessly with guests, team members, and other departments to ensure smooth operations
• Agile Multitasker: You thrive in a fast-paced environment, balancing priorities without compromising quality
• Detail-Oriented Professional: You bring precision and organization to every aspect of service delivery
• Veterans and military spouses are encouraged to apply

What You’ll Do:

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest
• Develop and implement service standards and procedures that elevate the guest experience
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches
• Monitor food and beverage presentation to maintain premium quality and brand standards
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration
• Manage schedules, performance evaluations, and team development initiatives
• Drive revenue through upselling techniques and creative promotions
• Maintain inventory and ensure all equipment is in proper working condition
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of two years Food & Beverage leadership experience
• Strong knowledge of in-room dining operations, food safety, and service standards
• Exceptional problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced, high-pressure environment
• Familiarity with POS systems and financial reporting tools
• Effective management, leadership, organizational and communication skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Who You’ll Supervise:

Room Service Team

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.