In-Room Dining Lead | Elevate Guest Service

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Montage International in Bluffton, SC is seeking an In-Room Dining Captain to supervise daily tasks of In-Room Dining Associates, ensuring accuracy and timely service. You will lead pre-shift meetings and mentor staff to uphold high hotel standards.

The position requires 1-2 years’ upscale hotel In-Room Dining experience and strong communication skills. Responsibilities include ordering, reporting, scheduling, and coordinating with the kitchen to ensure flawless guest experiences.

Qualifications

• 1-2 years’ experience in In-Room Dining at an upscale hotel preferred.
• 2-3 years’ experience in customer service preferred.
• Good written and verbal communication skills.

Responsibilities

• Lead daily pre-shift meetings.
• Assist in training Associates to meet hotel service standards.
• Identify outstanding performance and document disciplinary actions as needed.
• Order and maintain par levels for In-Room Dining supplies.
• Complete production reports and manage requisitions.
• Assist In-Room Dining Manager with scheduling and labor cost control.
• Ensure proper mise en place and timely delivery of guest orders and amenities.
• Maintain cleanliness and condition of In-Room Dining area and assets.
• Coordinate with kitchen on special requests.

Skills

In-Room Dining experience

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

Montage International in Bluffton, SC is seeking an In-Room Dining Captain to supervise daily tasks of In-Room Dining Associates, ensuring accuracy and timely service. You will lead pre-shift meetings and mentor staff to uphold high hotel standards.

The position requires 1-2 years’ upscale hotel In-Room Dining experience and strong communication skills. Responsibilities include ordering, reporting, scheduling, and coordinating with the kitchen to ensure flawless guest experiences.