In-Room Dining Concierge | Elevate Guest Experience

Peregrine Hospitality; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Peregrine Hospitality is seeking an In Room Dining Server/Order Taker to receive and deliver guest orders, upsell menu items, and ensure courteous, efficient service. The role focuses on preparing stations, maintaining standards, and communicating guest needs to the kitchen and other departments.

Responsibilities include answering phones, checking VIPs, and performing side-work duties while upholding safety and service culture.

Qualifications

• Must adhere to the company's Service culture - 4 Keys to creating guests for life.
• Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list and communicate orders to the kitchen and the next room service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards.
• Call all guests before delivery of order.

Responsibilities

• Deliver orders according to established standards.
• Prepare and deliver amenities. Replenish as needed.
• Perform opening and closing duties according to established side work checklist.
• Conduct quality checks after each delivered order.
• Have a thorough knowledge of menus and current specials and upsell items to guests.
• Assist order taker in the answering of the telephone while maintaining the established standards.

Skills

Customer service

Upselling

Telephone handling

Communication

Job description

Peregrine Hospitality is seeking an In Room Dining Server/Order Taker to receive and deliver guest orders, upsell menu items, and ensure courteous, efficient service. The role focuses on preparing stations, maintaining standards, and communicating guest needs to the kitchen and other departments.

Responsibilities include answering phones, checking VIPs, and performing side-work duties while upholding safety and service culture.