In-Room Dining Supervisor — Luxury Guest Experience Lead

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel discounts

401k retirement plan with company

Healthcare benefits

Associate's events

Ongoing community outreach events

Employer paid parking

Job summary

Montage International in Laguna Beach seeks an In-Room Dining Supervisor to lead a dedicated team and ensure exceptional guest experiences in a luxury setting. You will train staff, coordinate schedules, monitor inventory, and ensure timely prep and delivery of in-room dining orders.

Responsibilities include scheduling, inventory management, addressing guest requests, and maintaining Montage's service standards.

Qualifications

• Minimum 1 year experience in Food & Beverage operations within a hotel or resort environment.
• Flexible schedule including weekends and holidays.
• Ability to collaborate in a team environment.
• Strong basic communication skills.
• Luxury hotel experience is a plus.

Responsibilities

• Train new staff and provide ongoing training and development opportunities.
• Monitor inventory levels and order supplies as needed to minimize waste.
• Handle guest inquiries, complaints and special requests professionally and timely.
• Assist management with scheduling, labor controls, and other administrative duties.
• Ensure all in-room dining orders are prepared and delivered promptly per guest specs.
• Conduct regular inspections of guest rooms to ensure trays and dishes are collected promptly.
• Inspect daily set-up, presentations and delivery amenities.
• Maintain high standards of service and attention to detail.
• Deliver on guests' expectations and create WOW moments.
• Maintain a clean working environment.
• Perform additional duties as assigned by business needs.

Skills

Team supervision

Guest service

Communication

Adaptability

Collaboration

Job description

Montage International in Laguna Beach seeks an In-Room Dining Supervisor to lead a dedicated team and ensure exceptional guest experiences in a luxury setting. You will train staff, coordinate schedules, monitor inventory, and ensure timely prep and delivery of in-room dining orders.

Responsibilities include scheduling, inventory management, addressing guest requests, and maintaining Montage's service standards.