In-Room Dining Lead: Elevate Guest Moments

Montage International; Bluffton (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Montage International seeks an In-Room Dining Captain to supervise the daily tasks of In-Room Dining Associates, ensuring accuracy and timely service in a luxury hotel setting.

The role requires a High School Diploma or equivalent and 1-2 years of In-Room Dining experience at upscale hotels, with 2-3 years in customer service preferred. Training and growth opportunities are emphasized within the property.

Qualifications

• High School Diploma or equivalent education preferred.
• 1-2 years’ experience in In-Room Dining at an upscale hotel required
• 2-3 years’ experience in customer service preferred
• Good written and verbal communication skills

Responsibilities

• Conduct daily pre-shift meetings.
• Train associates to improve service and meet standards.
• Recognize performance and enforce SOPs.
• Order and maintain par levels in In-Room Dining.
• Complete production reports and requisitions.
• Assist with scheduling and labor costs.
• Ensure proper setup and mise en place.
• Inspect daily setup, presentation, and delivery of amenities.
• Control the In-Room Dining servers' workload.
• Maintain cleanliness of In-Room Dining area and assets.
• Support other associates to deliver high levels of service.
• Communicate with kitchen for special needs.
• Deliver guest orders and amenities accurately and timely.
• Perform related duties as directed.

Skills

In-Room Dining

Customer Service

Communication Skills

Education

High School Diploma or Equivalent

Job description

Montage International seeks an In-Room Dining Captain to supervise the daily tasks of In-Room Dining Associates, ensuring accuracy and timely service in a luxury hotel setting.

The role requires a High School Diploma or equivalent and 1-2 years of In-Room Dining experience at upscale hotels, with 2-3 years in customer service preferred. Training and growth opportunities are emphasized within the property.