In-Room Dining Experience Specialist

Sonesta Hotels International Corporation; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Plan with Company Match

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Job summary

Sonesta Hotels International Corporation seeks an In-Room Dining Server to deliver elevated food & beverage service directly to guests in their rooms. You will greet guests, explain menu items, and ensure accurate orders, contributing to a seamless, welcoming dining experience.

The role suits individuals with hospitality experience, strong communication, and a passion for guest engagement, working in a fast-paced hotel environment with opportunities for VIP service and special events.

Qualifications

• Previous hospitality or in-room dining experience is preferred.
• Strong communication and interpersonal skills with a polished presence.
• Ability to multitask and work efficiently in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, and responsible alcohol service practices preferred.

Responsibilities

• Deliver food and beverage orders to guest rooms promptly, professionally, and according to hotel service standards.
• Provide exceptional guest service by greeting guests warmly, explaining menu items, and ensuring order accuracy.
• Set up and present in-room dining trays, tables, amenities, and special requests professionally and efficiently.
• Accurately take guest orders, process transactions, and support POS and cash handling procedures as needed.
• Maintain strong knowledge of restaurant menus, beverages, wine offerings, promotions, and hotel amenities.
• Coordinate closely with Culinary, Restaurant, Banquets, and Food & Beverage teams to ensure timely and seamless service.
• Monitor guest satisfaction and respond quickly and professionally to guest requests or concerns.
• Assist with tray retrieval, hallway clearance, side work, restocking, and maintaining cleanliness across service areas.
• Follow food safety procedures, sanitation standards, responsible alcohol service guidelines, and hotel operational policies.
• Support VIP arrivals, special events, amenities, and customized guest experiences as needed.
• Help create a polished, welcoming, and guest-focused experience aligned with Sonesta's People People culture.
• Any other duties as assigned.

Skills

Guest service

Communication

Multitasking

POS experience

Tools

POS systems

Job description

Sonesta Hotels International Corporation seeks an In-Room Dining Server to deliver elevated food & beverage service directly to guests in their rooms. You will greet guests, explain menu items, and ensure accurate orders, contributing to a seamless, welcoming dining experience.

The role suits individuals with hospitality experience, strong communication, and a passion for guest engagement, working in a fast-paced hotel environment with opportunities for VIP service and special events.